IT Workers | Gravityhelpdesk.com 2/2

Nisarg Naik

Feb 2, 20222 min read

Helpdesk, Tech Support, Etc: Understanding Organizational Assistance Terms

“I contacted customer support, and they couldn’t figure out my technical problem at all!” Many people don’t understand the subtle but...

Nisarg Naik

Jan 12, 20222 min read

The Rising Cost of In-House IT Workers (and What You Can Do About It)

In case you hadn’t noticed, the IT job market has surged to new peaks lately. The Bureau of Labor Statistics reports that IT workers can...

Nisarg Naik

Jan 6, 20222 min read

How Much Would That In-House IT Hire Actually Cost You?

Employee turnover happens all the time in all kinds of industries, including IT. But before you fire up the recruiting engine and work...

Nisarg Naik

Dec 30, 20212 min read

Helpdesk Humor to Lighten Your IT Department’s Mood

Let’s face it: The world of information technology can be stressful, especially for those employees tasked with helpdesk services. In...

Nisarg Naik

Dec 21, 20212 min read

The IT Helpdesk Hierarchy: Key Players and Their Roles

As the old saying goes, sometimes you can’t tell the players without a program. In the case of IT helpdesk support, it means that...

Nisarg Naik

Dec 15, 20212 min read

Best Foot Forward: What Your IT Helpdesk Says About Your Customer Service

An IT department may offer different kinds of assistance to different groups of people. Your IT team undoubtedly answers the usual range...

Nisarg Naik

Sep 28, 20212 min read

How Outsourcing Your IT Helpdesk Can Boost Your Overall Quality Control

You’d be hard pressed to find any human being on Earth who does everything equally well. The same holds true for IT departments.

Nisarg Naik

Sep 21, 20212 min read

Need Geo-Redundancy for Your Helpdesk Operations in Case of an Emergency?

If you follow the mass media at all, you already know about the wave of disaster known as Hurricane Ida. When Ida swept through Louisiana on

Nisarg Naik

Sep 1, 20212 min read

Have You Lost Technicians to the "Great Resignation?" Outsource Your Helpdesk

The world of employment has changed drastically in the face of the COVID-19 pandemic. You may have read countless articles about the...

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