IT Workers | Gravityhelpdesk.com

Adopt These New Year’s IT Helpdesk Resolutions

Nisarg Naik

Dec 31, 20222 min read

Adopt These New Year’s IT Helpdesk Resolutions

As 2023 approaches, you may want to prepare some New Year’s Resolutions to help you boost your health, relationships, or business...

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The Problem With Retaining Senior IT Workers and Shedding Lower-Level Ones

Nisarg Naik

Dec 31, 20222 min read

The Problem With Retaining Senior IT Workers and Shedding Lower-Level Ones

When times get tough, businesses tighten their belts – as you may have noticed from the recent large-scale tech layoffs by Amazon,...

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Smart Tips for Selecting a New Outsourced Helpdesk Service

Nisarg Naik

Dec 31, 20222 min read

Smart Tips for Selecting a New Outsourced Helpdesk Service

The time has come. You’ve decided that your IT department desperately needs some outside aid from an outsourced IT helpdesk service...

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Reasons to Feel Thankful for Your Outsourced Helpdesk

Nisarg Naik

Nov 18, 20222 min read

Reasons to Feel Thankful for Your Outsourced Helpdesk

What does Thanksgiving mean to you? For many of us, the holiday conjures up visions of turkey dinners, football games, family reunions,...

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Avoid the Stress and Expense of Helpdesk Worker Overtime

Nisarg Naik

Oct 11, 20222 min read

Avoid the Stress and Expense of Helpdesk Worker Overtime

How many hours do your IT technicians put in every day, week, or month? If you’re like most business owners or IT directors, the answer...

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How Secure Is Your In-House IT Helpdesk?

Nisarg Naik

Oct 7, 20222 min read

How Secure Is Your In-House IT Helpdesk?

If you have an IT department that deals with common technical needs and tasks on a daily basis, you probably understand the critical...

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Do Your IT Technicians Suffer From the “Monday Morning Blues?”

Nisarg Naik

Sep 26, 20222 min read

Do Your IT Technicians Suffer From the “Monday Morning Blues?”

The concept of “Blue Monday” has become such an ingrained part of our culture that it’s even found its way into popular songs. Countless...

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Save Office Space by Outsourcing Your IT Helpdesk

Nisarg Naik

Sep 14, 20222 min read

Save Office Space by Outsourcing Your IT Helpdesk

How much of your facility’s office space are you currently using? If your business follows the current trend, the answer to that question...

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Planning a Big IT Project? Outsource Your Helpdesk Now

Nisarg Naik

Jul 28, 20222 min read

Planning a Big IT Project? Outsource Your Helpdesk Now

Businesses can experience some big transitions from time to time – and when they do, their IT departments often find themselves in the...

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Do Your Techs Need a Vacation? Outsourcing Can Make It Happen

Nisarg Naik

Jul 20, 20222 min read

Do Your Techs Need a Vacation? Outsourcing Can Make It Happen

Everybody needs a vacation now and then. No matter what you do for a living, no matter what time of year it is, the occasional rest can...

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As Inflation Rises, Curb Costs by Outsourcing Your Helpdesk

Nisarg Naik

Jul 12, 20222 min read

As Inflation Rises, Curb Costs by Outsourcing Your Helpdesk

Inflation seems to be the word of the day. The U.S. is currently experiencing its worst struggle with inflation in four decades. Prices...

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Practical Benefits of Outsourcing Your IT Helpdesk

Nisarg Naik

Jun 20, 20222 min read

Practical Benefits of Outsourcing Your IT Helpdesk

You may already understand that an outsourced helpdesk provider can help your IT department offer higher standards of customer...

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Pathways to Solutions: A Typical Help Ticket Journey

Nisarg Naik

Jun 7, 20222 min read

Pathways to Solutions: A Typical Help Ticket Journey

Do you sometimes feel as if your IT helpdesk processes lack any rhyme or reason? Small businesses that create their own help desk...

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Don’t Let These Hassles Sabotage Your Helpdesk Efficiency

Nisarg Naik

Jun 7, 20222 min read

Don’t Let These Hassles Sabotage Your Helpdesk Efficiency

Efficiency and productivity are magic words in any industry – and, of course, in the technical services that support those industries....

6 views0 comments

Nisarg Naik

May 18, 20222 min read

Common Low-Level IT Helpdesk Issues

An IT department must stand ready to tackle all kinds of challenges. Your team might need to replace failed hardware, fix a broken...

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The Value of Smart Help Ticket Escalation

Nisarg Naik

May 10, 20222 min read

The Value of Smart Help Ticket Escalation

Different kinds of IT helpdesk issues require different amounts of time, knowledge, and skill to resolve. If users can’t DIY the problem...

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Telltale Signs That Your IT Team Is Overstressed

Nisarg Naik

Apr 26, 20222 min read

Telltale Signs That Your IT Team Is Overstressed

No matter how dedicated and skilled your IT people are, stress can and will degrade worker performance, especially in jobs that require...

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April Fool’s Day Is Over, So Relax With These Humorous Helpdesk Stories

Nisarg Naik

Apr 6, 20222 min read

April Fool’s Day Is Over, So Relax With These Humorous Helpdesk Stories

April Fools’ Day can be either a big laugh or a major pain, depending on whether the joke’s on you or on someone else. In the world of IT...

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Figuring Out What You Need From an Outsourced IT Helpdesk

Nisarg Naik

Mar 2, 20222 min read

Figuring Out What You Need From an Outsourced IT Helpdesk

The time has finally come: You need an outsourced IT helpdesk. Thankfully, you can get the help you need through a top-quality outsourced...

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3 Bad Messages Your In-House Helpdesk May Be Sending

Nisarg Naik

Feb 8, 20222 min read

3 Bad Messages Your In-House Helpdesk May Be Sending

If you’ve got your in-house IT team performing helpdesk chores while addressing all the other technical demands on your organization,...

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