top of page
Search
Nisarg Naik
Dec 21, 20212 min read
The IT Helpdesk Hierarchy: Key Players and Their Roles
As the old saying goes, sometimes you can’t tell the players without a program. In the case of IT helpdesk support, it means that...
14 views0 comments
Nisarg Naik
Dec 15, 20212 min read
Best Foot Forward: What Your IT Helpdesk Says About Your Customer Service
An IT department may offer different kinds of assistance to different groups of people. Your IT team undoubtedly answers the usual range...
9 views0 comments
Nisarg Naik
Dec 7, 20212 min read
Here Come the Winter Vacation Requests: Can You Staff Your IT Helpdesk Adequately?
Winter means winter holidays such as Christmas, Hanukkah, and New Year’s Day -- but in reality, these holidays are more likely to blend...
14 views0 comments
Nisarg Naik
Nov 30, 20212 min read
U.S. Versus Philippines Attrition/Turnover Rates and Your Outsourced IT Helpdesk
Previously, we noted that the loss of a few key technicians can hobble your IT helpdesk capabilities if you’ve centered your entire processe
21 views0 comments
Nisarg Naik
Nov 24, 20212 min read
Is Your IT Helpdesk People Dependent or Process Dependent?
“An organization is only as good as its people.” You’ve probably heard that statement many times, and it certainly makes sense, at least...
7 views0 comments
Nisarg Naik
Nov 16, 20212 min read
Releasing New Apps for Cyber Monday? Get Your Helpdesk Ready
Hot on the heels of Black Friday comes Cyber Monday. Review sites all over the Internet are already trumpeting the most exciting new...
13 views0 comments
Nisarg Naik
Nov 9, 20212 min read
Outsourced Helpdesk Services for a Happier Thanksgiving
From all of us here at Gravity Helpdesk, we’d like to wish you a happy Thanksgiving! Or at least we hope you’re ready to settle back with...
9 views0 comments
Nisarg Naik
Nov 3, 20212 min read
Data Revealing the threat of cybercrime
The global cyber threat continues to evolve at a rapid pace, with a rising number of data breaches each year. A report by Risk Based...
10 views0 comments
Nisarg Naik
Oct 27, 20212 min read
Benefits of IT helpdesk support
We’ve all had that experience, where we are functioning on a project, creating experience, and feeling productive, and then it all involves
9 views0 comments
Nisarg Naik
Oct 7, 20212 min read
Signs That You Need to Upgrade From Your Current IT Helpdesk Setup
Many mighty business empires have started from humble origins, adapting to their changing needs as they grow. Sometimes this adaptation proc
5 views0 comments
Nisarg Naik
Sep 28, 20212 min read
IT Helpdesk Services Maintain State-of-the-Art Technologies (So You Don’t Have To)
Do you know the expression, “The cobbler’s children have no shoes?” It refers to someone who provides customers with the benefit of his skil
9 views0 comments
bottom of page