Nisarg Naik
Adopt These New Year’s IT Helpdesk Resolutions
As 2023 approaches, you may want to prepare some New Year’s Resolutions to help you boost your health, relationships, or business...
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Nisarg Naik
Dec 31, 20222 min read
How an Outsourced Helpdesk Can Give Your Business a Merrier Christmas
Whether you celebrate Christmas, Hanukkah, Kwanzaa, Festivus, the Winter Solstice, or simply a welcome vacation, there’s no dodging...
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Nisarg Naik
Dec 31, 20222 min read
The Problem With Retaining Senior IT Workers and Shedding Lower-Level Ones
When times get tough, businesses tighten their belts – as you may have noticed from the recent large-scale tech layoffs by Amazon,...
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Nisarg Naik
Dec 31, 20222 min read
Smart Tips for Selecting a New Outsourced Helpdesk Service
The time has come. You’ve decided that your IT department desperately needs some outside aid from an outsourced IT helpdesk service...
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Nisarg Naik
Dec 2, 20222 min read
Don’t Fall for These Outsourced Helpdesk Myths
You may already know your IT department is falling behind. You can see the help tickets piling up, the end user complaints, the fatigue...
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Nisarg Naik
Oct 24, 20222 min read
Halloween Is Spooky Enough Without These Helpdesk Horrors
Halloween can take many forms. Kids may view it as a time to dress up in fun costumes and team up with their friends in search of free...
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Nisarg Naik
Oct 7, 20222 min read
How Secure Is Your In-House IT Helpdesk?
If you have an IT department that deals with common technical needs and tasks on a daily basis, you probably understand the critical...
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Nisarg Naik
Sep 26, 20222 min read
More Common Trouble Calls and Their Possible Solutions
In the past we’ve examined typical helpdesk trouble calls, from common low-level problems such as the Blue Screen of Death to the...
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Nisarg Naik
Jul 20, 20222 min read
Do Your Techs Need a Vacation? Outsourcing Can Make It Happen
Everybody needs a vacation now and then. No matter what you do for a living, no matter what time of year it is, the occasional rest can...
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Nisarg Naik
Jul 8, 20222 min read
More Hilarious Helpdesk Stories
Between summer heat waves and the sheer craziness of modern life, you may need a mental break from worry and frustration. So share a...
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Nisarg Naik
May 24, 20222 min read
Save Money With a “Shift-Left” Approach to Helpdesk Requests
If someone in your company has asked you for your opinion of adopting a shift-left IT helpdesk strategy, you may have no idea what...
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Nisarg Naik
May 18, 20222 min read
Common Low-Level IT Helpdesk Issues
An IT department must stand ready to tackle all kinds of challenges. Your team might need to replace failed hardware, fix a broken...
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Nisarg Naik
Apr 19, 20222 min read
3 Ways an Outsourced IT Helpdesk Maximizes Your Technology ROI
Few acronyms mean more to any money-making enterprise than those three magic letters ROI, or return on investment. Since technology...
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Nisarg Naik
Apr 6, 20222 min read
April Fool’s Day Is Over, So Relax With These Humorous Helpdesk Stories
April Fools’ Day can be either a big laugh or a major pain, depending on whether the joke’s on you or on someone else. In the world of IT...
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Nisarg Naik
Mar 28, 20222 min read
Shaking the Bugs Out: How an Outsourced IT Helpdesk Can Help You Survive Your Software Launch
You did everything you could to ensure the smoothest possible launch of your latest software product or SaaS feature. You did all the...
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Nisarg Naik
Mar 23, 20222 min read
Work From Home and Outsourced IT Helpdesks: A Productive Combination
As the current COVID threat starts to recede, should you expect a return to “business as usual,” with employees returning to...
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Nisarg Naik
Mar 2, 20222 min read
Figuring Out What You Need From an Outsourced IT Helpdesk
The time has finally come: You need an outsourced IT helpdesk. Thankfully, you can get the help you need through a top-quality outsourced...
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Nisarg Naik
Feb 15, 20222 min read
Benefits of an Online Knowledge Base
In your efforts to provide high-quality, responsive IT helpdesk services, do you get the impression that you’re constantly re-inventing...
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Nisarg Naik
Feb 2, 20222 min read
Helpdesk, Tech Support, Etc: Understanding Organizational Assistance Terms
“I contacted customer support, and they couldn’t figure out my technical problem at all!” Many people don’t understand the subtle but...
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Nisarg Naik
Dec 30, 20212 min read
Helpdesk Humor to Lighten Your IT Department’s Mood
Let’s face it: The world of information technology can be stressful, especially for those employees tasked with helpdesk services. In...
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