Nisarg Naik
As Businesses Buy More Software, Is Your SaaS Helpdesk Ready?
Even in a recession, some industries continue to enjoy steady or even increased profits. If you sell software as a Service (SaaS), then...
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Nisarg Naik
Oct 11, 20222 min read
Avoid the Stress and Expense of Helpdesk Worker Overtime
How many hours do your IT technicians put in every day, week, or month? If you’re like most business owners or IT directors, the answer...
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Nisarg Naik
Jul 20, 20222 min read
Do Your Techs Need a Vacation? Outsourcing Can Make It Happen
Everybody needs a vacation now and then. No matter what you do for a living, no matter what time of year it is, the occasional rest can...
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Nisarg Naik
Jul 8, 20222 min read
More Hilarious Helpdesk Stories
Between summer heat waves and the sheer craziness of modern life, you may need a mental break from worry and frustration. So share a...
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Nisarg Naik
Jun 7, 20222 min read
Pathways to Solutions: A Typical Help Ticket Journey
Do you sometimes feel as if your IT helpdesk processes lack any rhyme or reason? Small businesses that create their own help desk...
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Nisarg Naik
May 18, 20222 min read
Common Low-Level IT Helpdesk Issues
An IT department must stand ready to tackle all kinds of challenges. Your team might need to replace failed hardware, fix a broken...
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Nisarg Naik
May 10, 20222 min read
What Happens When Your Helpdesk Accountability Stumbles?
Your in-house IT crew works hard and tries its best to resolve a wide range of help requests, from those minor, low-level issues that...
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Nisarg Naik
Apr 11, 20222 min read
Potential Tax Advantages of Outsourcing Your IT Helpdesk
Tax time is always on everyone’s minds in April, of course. But as a business owner, you have to think about your organization’s taxes...
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Nisarg Naik
Jan 12, 20222 min read
The Rising Cost of In-House IT Workers (and What You Can Do About It)
In case you hadn’t noticed, the IT job market has surged to new peaks lately. The Bureau of Labor Statistics reports that IT workers can...
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Nisarg Naik
Jan 6, 20222 min read
How Much Would That In-House IT Hire Actually Cost You?
Employee turnover happens all the time in all kinds of industries, including IT. But before you fire up the recruiting engine and work...
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Nisarg Naik
Dec 21, 20212 min read
The IT Helpdesk Hierarchy: Key Players and Their Roles
As the old saying goes, sometimes you can’t tell the players without a program. In the case of IT helpdesk support, it means that...
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Nisarg Naik
Dec 7, 20212 min read
Here Come the Winter Vacation Requests: Can You Staff Your IT Helpdesk Adequately?
Winter means winter holidays such as Christmas, Hanukkah, and New Year’s Day -- but in reality, these holidays are more likely to blend...
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Nisarg Naik
Nov 30, 20212 min read
U.S. Versus Philippines Attrition/Turnover Rates and Your Outsourced IT Helpdesk
Previously, we noted that the loss of a few key technicians can hobble your IT helpdesk capabilities if you’ve centered your entire processe
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Nisarg Naik
Oct 12, 20212 min read
State of the Helpdesk, Part 1: Evaluating Your Helpdesk Efficiency
If you’ve been in business for any length of time, you’ve undoubtedly picked up a few problem-solving skills and insights. Of course, the...
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Nisarg Naik
Sep 28, 20212 min read
IT Helpdesk Services Maintain State-of-the-Art Technologies (So You Don’t Have To)
Do you know the expression, “The cobbler’s children have no shoes?” It refers to someone who provides customers with the benefit of his skil
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