IT Professionals | Gravityhelpdesk.com

As Businesses Buy More Software, Is Your SaaS Helpdesk Ready?

Nisarg Naik

Nov 9, 20222 min read

As Businesses Buy More Software, Is Your SaaS Helpdesk Ready?

Even in a recession, some industries continue to enjoy steady or even increased profits. If you sell software as a Service (SaaS), then...

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Avoid the Stress and Expense of Helpdesk Worker Overtime

Nisarg Naik

Oct 11, 20222 min read

Avoid the Stress and Expense of Helpdesk Worker Overtime

How many hours do your IT technicians put in every day, week, or month? If you’re like most business owners or IT directors, the answer...

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Do Your Techs Need a Vacation? Outsourcing Can Make It Happen

Nisarg Naik

Jul 20, 20222 min read

Do Your Techs Need a Vacation? Outsourcing Can Make It Happen

Everybody needs a vacation now and then. No matter what you do for a living, no matter what time of year it is, the occasional rest can...

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Nisarg Naik

Jul 8, 20222 min read

More Hilarious Helpdesk Stories

Between summer heat waves and the sheer craziness of modern life, you may need a mental break from worry and frustration. So share a...

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Pathways to Solutions: A Typical Help Ticket Journey

Nisarg Naik

Jun 7, 20222 min read

Pathways to Solutions: A Typical Help Ticket Journey

Do you sometimes feel as if your IT helpdesk processes lack any rhyme or reason? Small businesses that create their own help desk...

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Nisarg Naik

May 18, 20222 min read

Common Low-Level IT Helpdesk Issues

An IT department must stand ready to tackle all kinds of challenges. Your team might need to replace failed hardware, fix a broken...

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What Happens When Your Helpdesk Accountability Stumbles?

Nisarg Naik

May 10, 20222 min read

What Happens When Your Helpdesk Accountability Stumbles?

Your in-house IT crew works hard and tries its best to resolve a wide range of help requests, from those minor, low-level issues that...

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Potential Tax Advantages of Outsourcing Your IT Helpdesk

Nisarg Naik

Apr 11, 20222 min read

Potential Tax Advantages of Outsourcing Your IT Helpdesk

Tax time is always on everyone’s minds in April, of course. But as a business owner, you have to think about your organization’s taxes...

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The Rising Cost of In-House IT Workers (and What You Can Do About It)

Nisarg Naik

Jan 12, 20222 min read

The Rising Cost of In-House IT Workers (and What You Can Do About It)

In case you hadn’t noticed, the IT job market has surged to new peaks lately. The Bureau of Labor Statistics reports that IT workers can...

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How Much Would That In-House IT Hire Actually Cost You?

Nisarg Naik

Jan 6, 20222 min read

How Much Would That In-House IT Hire Actually Cost You?

Employee turnover happens all the time in all kinds of industries, including IT. But before you fire up the recruiting engine and work...

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The IT Helpdesk Hierarchy: Key Players and Their Roles

Nisarg Naik

Dec 21, 20212 min read

The IT Helpdesk Hierarchy: Key Players and Their Roles

As the old saying goes, sometimes you can’t tell the players without a program. In the case of IT helpdesk support, it means that...

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Here Come the Winter Vacation Requests: Can You Staff Your IT Helpdesk Adequately?

Nisarg Naik

Dec 7, 20212 min read

Here Come the Winter Vacation Requests: Can You Staff Your IT Helpdesk Adequately?

Winter means winter holidays such as Christmas, Hanukkah, and New Year’s Day -- but in reality, these holidays are more likely to blend...

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U.S. Versus Philippines Attrition/Turnover Rates and Your Outsourced IT Helpdesk

Nisarg Naik

Nov 30, 20212 min read

U.S. Versus Philippines Attrition/Turnover Rates and Your Outsourced IT Helpdesk

Previously, we noted that the loss of a few key technicians can hobble your IT helpdesk capabilities if you’ve centered your entire processe

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State of the Helpdesk, Part 1: Evaluating Your Helpdesk Efficiency

Nisarg Naik

Oct 12, 20212 min read

State of the Helpdesk, Part 1: Evaluating Your Helpdesk Efficiency

If you’ve been in business for any length of time, you’ve undoubtedly picked up a few problem-solving skills and insights. Of course, the...

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IT Helpdesk Services Maintain State-of-the-Art Technologies (So You Don’t Have To)

Nisarg Naik

Sep 28, 20212 min read

IT Helpdesk Services Maintain State-of-the-Art Technologies (So You Don’t Have To)

Do you know the expression, “The cobbler’s children have no shoes?” It refers to someone who provides customers with the benefit of his skil

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