Nisarg Naik
The Value of Smart Help Ticket Escalation
Different kinds of IT helpdesk issues require different amounts of time, knowledge, and skill to resolve. If users can’t DIY the problem...
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Nisarg Naik
Apr 19, 20222 min read
3 Ways an Outsourced IT Helpdesk Maximizes Your Technology ROI
Few acronyms mean more to any money-making enterprise than those three magic letters ROI, or return on investment. Since technology...
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Nisarg Naik
Apr 11, 20222 min read
Potential Tax Advantages of Outsourcing Your IT Helpdesk
Tax time is always on everyone’s minds in April, of course. But as a business owner, you have to think about your organization’s taxes...
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Nisarg Naik
Apr 6, 20222 min read
April Fool’s Day Is Over, So Relax With These Humorous Helpdesk Stories
April Fools’ Day can be either a big laugh or a major pain, depending on whether the joke’s on you or on someone else. In the world of IT...
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Nisarg Naik
Mar 23, 20222 min read
Work From Home and Outsourced IT Helpdesks: A Productive Combination
As the current COVID threat starts to recede, should you expect a return to “business as usual,” with employees returning to...
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Nisarg Naik
Feb 23, 20222 min read
Need a Complete RMM/PSA Stack? Outsource It and Save Money
Productivity and efficiency are critical qualities for any IT department that provides managed services such as helpdesk support. Two...
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Nisarg Naik
Feb 15, 20222 min read
Benefits of an Online Knowledge Base
In your efforts to provide high-quality, responsive IT helpdesk services, do you get the impression that you’re constantly re-inventing...
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Nisarg Naik
Feb 8, 20222 min read
3 Bad Messages Your In-House Helpdesk May Be Sending
If you’ve got your in-house IT team performing helpdesk chores while addressing all the other technical demands on your organization,...
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Nisarg Naik
Feb 2, 20222 min read
Helpdesk, Tech Support, Etc: Understanding Organizational Assistance Terms
“I contacted customer support, and they couldn’t figure out my technical problem at all!” Many people don’t understand the subtle but...
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Nisarg Naik
Jan 20, 20222 min read
How Outsourced IT Helpdesk Services Can Back Up Your In-House Helpdesk Team
Outsourced IT helpdesk solutions may sound like a brilliant option for businesses of all sizes who lack their own in-house IT helpdesk...
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Nisarg Naik
Jan 12, 20222 min read
The Rising Cost of In-House IT Workers (and What You Can Do About It)
In case you hadn’t noticed, the IT job market has surged to new peaks lately. The Bureau of Labor Statistics reports that IT workers can...
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Nisarg Naik
Dec 30, 20212 min read
Helpdesk Humor to Lighten Your IT Department’s Mood
Let’s face it: The world of information technology can be stressful, especially for those employees tasked with helpdesk services. In...
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Nisarg Naik
Dec 7, 20212 min read
Here Come the Winter Vacation Requests: Can You Staff Your IT Helpdesk Adequately?
Winter means winter holidays such as Christmas, Hanukkah, and New Year’s Day -- but in reality, these holidays are more likely to blend...
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Nisarg Naik
Nov 30, 20212 min read
U.S. Versus Philippines Attrition/Turnover Rates and Your Outsourced IT Helpdesk
Previously, we noted that the loss of a few key technicians can hobble your IT helpdesk capabilities if you’ve centered your entire processe
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Nisarg Naik
Nov 9, 20212 min read
Outsourced Helpdesk Services for a Happier Thanksgiving
From all of us here at Gravity Helpdesk, we’d like to wish you a happy Thanksgiving! Or at least we hope you’re ready to settle back with...
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Nisarg Naik
Oct 27, 20212 min read
Benefits of IT helpdesk support
We’ve all had that experience, where we are functioning on a project, creating experience, and feeling productive, and then it all involves
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Nisarg Naik
Oct 13, 20212 min read
State of the Helpdesk, Part 2: Steps Toward a Better Helpdesk Solution
In our previous post, we looked at some key indicators that your IT helpdesk solution may have some serious holes in it -- efficiency draine
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Nisarg Naik
Sep 28, 20212 min read
IT Helpdesk Services Maintain State-of-the-Art Technologies (So You Don’t Have To)
Do you know the expression, “The cobbler’s children have no shoes?” It refers to someone who provides customers with the benefit of his skil
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Nisarg Naik
Sep 28, 20212 min read
How Outsourcing Your IT Helpdesk Can Boost Your Overall Quality Control
You’d be hard pressed to find any human being on Earth who does everything equally well. The same holds true for IT departments.
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Nisarg Naik
Sep 21, 20212 min read
Need Geo-Redundancy for Your Helpdesk Operations in Case of an Emergency?
If you follow the mass media at all, you already know about the wave of disaster known as Hurricane Ida. When Ida swept through Louisiana on
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