Helpdesk Solutions | Gravityhelpdesk.com

Adopt These New Year’s IT Helpdesk Resolutions

Nisarg Naik

Dec 31, 20222 min read

Adopt These New Year’s IT Helpdesk Resolutions

As 2023 approaches, you may want to prepare some New Year’s Resolutions to help you boost your health, relationships, or business...

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How an Outsourced Helpdesk Can Give Your Business a Merrier Christmas

Nisarg Naik

Dec 31, 20222 min read

How an Outsourced Helpdesk Can Give Your Business a Merrier Christmas

Whether you celebrate Christmas, Hanukkah, Kwanzaa, Festivus, the Winter Solstice, or simply a welcome vacation, there’s no dodging...

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The Problem With Retaining Senior IT Workers and Shedding Lower-Level Ones

Nisarg Naik

Dec 31, 20222 min read

The Problem With Retaining Senior IT Workers and Shedding Lower-Level Ones

When times get tough, businesses tighten their belts – as you may have noticed from the recent large-scale tech layoffs by Amazon,...

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Smart Tips for Selecting a New Outsourced Helpdesk Service

Nisarg Naik

Dec 31, 20222 min read

Smart Tips for Selecting a New Outsourced Helpdesk Service

The time has come. You’ve decided that your IT department desperately needs some outside aid from an outsourced IT helpdesk service...

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Don’t Fall for These Outsourced Helpdesk Myths

Nisarg Naik

Dec 2, 20222 min read

Don’t Fall for These Outsourced Helpdesk Myths

You may already know your IT department is falling behind. You can see the help tickets piling up, the end user complaints, the fatigue...

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Nisarg Naik

Nov 26, 20222 min read

Embrace these Helpdesk Tech Trends

If your IT department receives a steady stream of helpdesk tickets, you understand the importance of optimizing your tools and processes....

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Reasons to Feel Thankful for Your Outsourced Helpdesk

Nisarg Naik

Nov 18, 20222 min read

Reasons to Feel Thankful for Your Outsourced Helpdesk

What does Thanksgiving mean to you? For many of us, the holiday conjures up visions of turkey dinners, football games, family reunions,...

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As Businesses Buy More Software, Is Your SaaS Helpdesk Ready?

Nisarg Naik

Nov 9, 20222 min read

As Businesses Buy More Software, Is Your SaaS Helpdesk Ready?

Even in a recession, some industries continue to enjoy steady or even increased profits. If you sell software as a Service (SaaS), then...

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Halloween Is Spooky Enough Without These Helpdesk Horrors

Nisarg Naik

Oct 24, 20222 min read

Halloween Is Spooky Enough Without These Helpdesk Horrors

Halloween can take many forms. Kids may view it as a time to dress up in fun costumes and team up with their friends in search of free...

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How IT Helpdesks Deal With Users’ Malware Threats

Nisarg Naik

Oct 18, 20222 min read

How IT Helpdesks Deal With Users’ Malware Threats

Few words can turn an IT tech’s hair prematurely gray faster than “malware.” Viruses, trojans, ransomware attacks, and other malicious...

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How Secure Is Your In-House IT Helpdesk?

Nisarg Naik

Oct 7, 20222 min read

How Secure Is Your In-House IT Helpdesk?

If you have an IT department that deals with common technical needs and tasks on a daily basis, you probably understand the critical...

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Do Your IT Technicians Suffer From the “Monday Morning Blues?”

Nisarg Naik

Sep 26, 20222 min read

Do Your IT Technicians Suffer From the “Monday Morning Blues?”

The concept of “Blue Monday” has become such an ingrained part of our culture that it’s even found its way into popular songs. Countless...

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More Common Trouble Calls and Their Possible Solutions

Nisarg Naik

Sep 26, 20222 min read

More Common Trouble Calls and Their Possible Solutions

In the past we’ve examined typical helpdesk trouble calls, from common low-level problems such as the Blue Screen of Death to the...

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How Outsourced IT Helpdesk Services Can Help You Grow Your Business

Nisarg Naik

Sep 14, 20222 min read

How Outsourced IT Helpdesk Services Can Help You Grow Your Business

If you own a business, you probably have big dreams. Maybe you plan to spread out across the globe, or maybe you’d rather just build your...

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Save Office Space by Outsourcing Your IT Helpdesk

Nisarg Naik

Sep 14, 20222 min read

Save Office Space by Outsourcing Your IT Helpdesk

How much of your facility’s office space are you currently using? If your business follows the current trend, the answer to that question...

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Planning a Big IT Project? Outsource Your Helpdesk Now

Nisarg Naik

Jul 28, 20222 min read

Planning a Big IT Project? Outsource Your Helpdesk Now

Businesses can experience some big transitions from time to time – and when they do, their IT departments often find themselves in the...

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Do Your Techs Need a Vacation? Outsourcing Can Make It Happen

Nisarg Naik

Jul 20, 20222 min read

Do Your Techs Need a Vacation? Outsourcing Can Make It Happen

Everybody needs a vacation now and then. No matter what you do for a living, no matter what time of year it is, the occasional rest can...

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As Inflation Rises, Curb Costs by Outsourcing Your Helpdesk

Nisarg Naik

Jul 12, 20222 min read

As Inflation Rises, Curb Costs by Outsourcing Your Helpdesk

Inflation seems to be the word of the day. The U.S. is currently experiencing its worst struggle with inflation in four decades. Prices...

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Nisarg Naik

Jul 8, 20222 min read

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