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Nisarg Naik
Sep 2, 20222 min read
First Call Resolution: What It Means and How to Achieve It
First, you need to define what qualifies as FCR in your IT department. For example, if you establish a 24-hour window for resolving a help t
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Nisarg Naik
Jun 15, 20222 min read
Level 0: DIY Problem-Solving Services and Strategies
Have you ever gotten the customer service or troubleshooting help you needed through a handy chat box, FAQ page, social media link, or...
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Nisarg Naik
Jun 7, 20222 min read
Don’t Let These Hassles Sabotage Your Helpdesk Efficiency
Efficiency and productivity are magic words in any industry – and, of course, in the technical services that support those industries....
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Nisarg Naik
Apr 26, 20222 min read
Telltale Signs That Your IT Team Is Overstressed
No matter how dedicated and skilled your IT people are, stress can and will degrade worker performance, especially in jobs that require...
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Nisarg Naik
Apr 19, 20222 min read
3 Ways an Outsourced IT Helpdesk Maximizes Your Technology ROI
Few acronyms mean more to any money-making enterprise than those three magic letters ROI, or return on investment. Since technology...
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Nisarg Naik
Mar 28, 20222 min read
Shaking the Bugs Out: How an Outsourced IT Helpdesk Can Help You Survive Your Software Launch
You did everything you could to ensure the smoothest possible launch of your latest software product or SaaS feature. You did all the...
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Nisarg Naik
Jan 26, 20222 min read
Helpdesk Services for Remote Workers: Challenges and Solutions
The typical household study, bedroom, or living room has now become the modern workplace as more and more employees do their daily work...
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Nisarg Naik
Nov 3, 20212 min read
Data Revealing the threat of cybercrime
The global cyber threat continues to evolve at a rapid pace, with a rising number of data breaches each year. A report by Risk Based...
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