Nisarg Naik
State of the Helpdesk, Part 2: Steps Toward a Better Helpdesk Solution
In our previous post, we looked at some key indicators that your IT helpdesk solution may have some serious holes in it -- efficiency draine
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Nisarg Naik
Oct 12, 20212 min read
State of the Helpdesk, Part 1: Evaluating Your Helpdesk Efficiency
If you’ve been in business for any length of time, you’ve undoubtedly picked up a few problem-solving skills and insights. Of course, the...
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Nisarg Naik
Oct 7, 20212 min read
This Halloween, Banish These Gremlins From Your Helpdesk Operations
Halloween has traditionally offered an opportunity for enjoying some harmless “Boo” factor in our lives, featuring images of ghosts, witches
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Nisarg Naik
Oct 7, 20212 min read
Signs That You Need to Upgrade From Your Current IT Helpdesk Setup
Many mighty business empires have started from humble origins, adapting to their changing needs as they grow. Sometimes this adaptation proc
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Nisarg Naik
Sep 28, 20212 min read
IT Helpdesk Services Maintain State-of-the-Art Technologies (So You Don’t Have To)
Do you know the expression, “The cobbler’s children have no shoes?” It refers to someone who provides customers with the benefit of his skil
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Nisarg Naik
Sep 28, 20212 min read
How Outsourcing Your IT Helpdesk Can Boost Your Overall Quality Control
You’d be hard pressed to find any human being on Earth who does everything equally well. The same holds true for IT departments.
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Nisarg Naik
Sep 21, 20212 min read
Need Geo-Redundancy for Your Helpdesk Operations in Case of an Emergency?
If you follow the mass media at all, you already know about the wave of disaster known as Hurricane Ida. When Ida swept through Louisiana on
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Nisarg Naik
Sep 12, 20212 min read
Trouble Finding (and Keeping) Good Help? Rely on an Outsourced IT Helpdesk Instead
“It’s impossible to get good help these days.” This hackneyed phrase has popped up in countless situations, from books, movies, and TV...
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Nisarg Naik
Sep 6, 20212 min read
Identifying (and Correcting) User Error IT Problems
Computer techs and computer users alike would agree that the “best” kind of technical problems are the ones that lend themselves to the...
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Nisarg Naik
Sep 3, 20212 min read
The Most Common IT Helpdesk Requests
IT workers face a variety of help requests from employees or customers, including low-level problems with obvious solutions. Let’s look...
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Nisarg Naik
Sep 1, 20212 min read
Have You Lost Technicians to the "Great Resignation?" Outsource Your Helpdesk
The world of employment has changed drastically in the face of the COVID-19 pandemic. You may have read countless articles about the...
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