Nisarg Naik
Figuring Out What You Need From an Outsourced IT Helpdesk
The time has finally come: You need an outsourced IT helpdesk. Thankfully, you can get the help you need through a top-quality outsourced...
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Nisarg Naik
Feb 23, 20222 min read
Need a Complete RMM/PSA Stack? Outsource It and Save Money
Productivity and efficiency are critical qualities for any IT department that provides managed services such as helpdesk support. Two...
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Nisarg Naik
Feb 15, 20222 min read
Benefits of an Online Knowledge Base
In your efforts to provide high-quality, responsive IT helpdesk services, do you get the impression that you’re constantly re-inventing...
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Nisarg Naik
Feb 8, 20222 min read
3 Bad Messages Your In-House Helpdesk May Be Sending
If you’ve got your in-house IT team performing helpdesk chores while addressing all the other technical demands on your organization,...
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Nisarg Naik
Feb 2, 20222 min read
Helpdesk, Tech Support, Etc: Understanding Organizational Assistance Terms
“I contacted customer support, and they couldn’t figure out my technical problem at all!” Many people don’t understand the subtle but...
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Nisarg Naik
Jan 26, 20222 min read
Helpdesk Services for Remote Workers: Challenges and Solutions
The typical household study, bedroom, or living room has now become the modern workplace as more and more employees do their daily work...
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Nisarg Naik
Jan 20, 20222 min read
How Outsourced IT Helpdesk Services Can Back Up Your In-House Helpdesk Team
Outsourced IT helpdesk solutions may sound like a brilliant option for businesses of all sizes who lack their own in-house IT helpdesk...
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Nisarg Naik
Jan 12, 20222 min read
The Rising Cost of In-House IT Workers (and What You Can Do About It)
In case you hadn’t noticed, the IT job market has surged to new peaks lately. The Bureau of Labor Statistics reports that IT workers can...
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Nisarg Naik
Jan 6, 20222 min read
How Much Would That In-House IT Hire Actually Cost You?
Employee turnover happens all the time in all kinds of industries, including IT. But before you fire up the recruiting engine and work...
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Nisarg Naik
Dec 30, 20212 min read
Helpdesk Humor to Lighten Your IT Department’s Mood
Let’s face it: The world of information technology can be stressful, especially for those employees tasked with helpdesk services. In...
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Nisarg Naik
Dec 21, 20212 min read
The IT Helpdesk Hierarchy: Key Players and Their Roles
As the old saying goes, sometimes you can’t tell the players without a program. In the case of IT helpdesk support, it means that...
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Nisarg Naik
Dec 15, 20212 min read
Best Foot Forward: What Your IT Helpdesk Says About Your Customer Service
An IT department may offer different kinds of assistance to different groups of people. Your IT team undoubtedly answers the usual range...
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Nisarg Naik
Dec 7, 20212 min read
Here Come the Winter Vacation Requests: Can You Staff Your IT Helpdesk Adequately?
Winter means winter holidays such as Christmas, Hanukkah, and New Year’s Day -- but in reality, these holidays are more likely to blend...
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Nisarg Naik
Nov 30, 20212 min read
U.S. Versus Philippines Attrition/Turnover Rates and Your Outsourced IT Helpdesk
Previously, we noted that the loss of a few key technicians can hobble your IT helpdesk capabilities if you’ve centered your entire processe
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Nisarg Naik
Nov 24, 20212 min read
Is Your IT Helpdesk People Dependent or Process Dependent?
“An organization is only as good as its people.” You’ve probably heard that statement many times, and it certainly makes sense, at least...
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Nisarg Naik
Nov 16, 20212 min read
Releasing New Apps for Cyber Monday? Get Your Helpdesk Ready
Hot on the heels of Black Friday comes Cyber Monday. Review sites all over the Internet are already trumpeting the most exciting new...
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Nisarg Naik
Nov 9, 20212 min read
Outsourced Helpdesk Services for a Happier Thanksgiving
From all of us here at Gravity Helpdesk, we’d like to wish you a happy Thanksgiving! Or at least we hope you’re ready to settle back with...
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Nisarg Naik
Nov 3, 20212 min read
Data Revealing the threat of cybercrime
The global cyber threat continues to evolve at a rapid pace, with a rising number of data breaches each year. A report by Risk Based...
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Nisarg Naik
Oct 27, 20212 min read
Benefits of IT helpdesk support
We’ve all had that experience, where we are functioning on a project, creating experience, and feeling productive, and then it all involves
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Nisarg Naik
Oct 21, 20212 min read
Why does your organization need an IT helpdesk?
An IT help desk is a department within a company that's answerable for responding to the technical queries of its users. Most major IT firms
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