Trouble Finding | Geo Redundancy

Figuring Out What You Need From an Outsourced IT Helpdesk

Nisarg Naik

Mar 2, 20222 min read

Figuring Out What You Need From an Outsourced IT Helpdesk

The time has finally come: You need an outsourced IT helpdesk. Thankfully, you can get the help you need through a top-quality outsourced...

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Need a Complete RMM/PSA Stack? Outsource It and Save Money

Nisarg Naik

Feb 23, 20222 min read

Need a Complete RMM/PSA Stack? Outsource It and Save Money

Productivity and efficiency are critical qualities for any IT department that provides managed services such as helpdesk support. Two...

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Nisarg Naik

Feb 15, 20222 min read

Benefits of an Online Knowledge Base

In your efforts to provide high-quality, responsive IT helpdesk services, do you get the impression that you’re constantly re-inventing...

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3 Bad Messages Your In-House Helpdesk May Be Sending

Nisarg Naik

Feb 8, 20222 min read

3 Bad Messages Your In-House Helpdesk May Be Sending

If you’ve got your in-house IT team performing helpdesk chores while addressing all the other technical demands on your organization,...

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Helpdesk, Tech Support, Etc: Understanding Organizational Assistance Terms

Nisarg Naik

Feb 2, 20222 min read

Helpdesk, Tech Support, Etc: Understanding Organizational Assistance Terms

“I contacted customer support, and they couldn’t figure out my technical problem at all!” Many people don’t understand the subtle but...

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Helpdesk Services for Remote Workers: Challenges and Solutions

Nisarg Naik

Jan 26, 20222 min read

Helpdesk Services for Remote Workers: Challenges and Solutions

The typical household study, bedroom, or living room has now become the modern workplace as more and more employees do their daily work...

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How Outsourced IT Helpdesk Services Can Back Up Your In-House Helpdesk Team

Nisarg Naik

Jan 20, 20222 min read

How Outsourced IT Helpdesk Services Can Back Up Your In-House Helpdesk Team

Outsourced IT helpdesk solutions may sound like a brilliant option for businesses of all sizes who lack their own in-house IT helpdesk...

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The Rising Cost of In-House IT Workers (and What You Can Do About It)

Nisarg Naik

Jan 12, 20222 min read

The Rising Cost of In-House IT Workers (and What You Can Do About It)

In case you hadn’t noticed, the IT job market has surged to new peaks lately. The Bureau of Labor Statistics reports that IT workers can...

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How Much Would That In-House IT Hire Actually Cost You?

Nisarg Naik

Jan 6, 20222 min read

How Much Would That In-House IT Hire Actually Cost You?

Employee turnover happens all the time in all kinds of industries, including IT. But before you fire up the recruiting engine and work...

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Helpdesk Humor to Lighten Your IT Department’s Mood

Nisarg Naik

Dec 30, 20212 min read

Helpdesk Humor to Lighten Your IT Department’s Mood

Let’s face it: The world of information technology can be stressful, especially for those employees tasked with helpdesk services. In...

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The IT Helpdesk Hierarchy: Key Players and Their Roles

Nisarg Naik

Dec 21, 20212 min read

The IT Helpdesk Hierarchy: Key Players and Their Roles

As the old saying goes, sometimes you can’t tell the players without a program. In the case of IT helpdesk support, it means that...

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Best Foot Forward: What Your IT Helpdesk Says About Your Customer Service

Nisarg Naik

Dec 15, 20212 min read

Best Foot Forward: What Your IT Helpdesk Says About Your Customer Service

An IT department may offer different kinds of assistance to different groups of people. Your IT team undoubtedly answers the usual range...

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Here Come the Winter Vacation Requests: Can You Staff Your IT Helpdesk Adequately?

Nisarg Naik

Dec 7, 20212 min read

Here Come the Winter Vacation Requests: Can You Staff Your IT Helpdesk Adequately?

Winter means winter holidays such as Christmas, Hanukkah, and New Year’s Day -- but in reality, these holidays are more likely to blend...

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U.S. Versus Philippines Attrition/Turnover Rates and Your Outsourced IT Helpdesk

Nisarg Naik

Nov 30, 20212 min read

U.S. Versus Philippines Attrition/Turnover Rates and Your Outsourced IT Helpdesk

Previously, we noted that the loss of a few key technicians can hobble your IT helpdesk capabilities if you’ve centered your entire processe

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Is Your IT Helpdesk People Dependent or Process Dependent?

Nisarg Naik

Nov 24, 20212 min read

Is Your IT Helpdesk People Dependent or Process Dependent?

“An organization is only as good as its people.” You’ve probably heard that statement many times, and it certainly makes sense, at least...

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Releasing New Apps for Cyber Monday? Get Your Helpdesk Ready

Nisarg Naik

Nov 16, 20212 min read

Releasing New Apps for Cyber Monday? Get Your Helpdesk Ready

Hot on the heels of Black Friday comes Cyber Monday. Review sites all over the Internet are already trumpeting the most exciting new...

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Outsourced Helpdesk Services for a Happier Thanksgiving

Nisarg Naik

Nov 9, 20212 min read

Outsourced Helpdesk Services for a Happier Thanksgiving

From all of us here at Gravity Helpdesk, we’d like to wish you a happy Thanksgiving! Or at least we hope you’re ready to settle back with...

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Nisarg Naik

Nov 3, 20212 min read

Data Revealing the threat of cybercrime

The global cyber threat continues to evolve at a rapid pace, with a rising number of data breaches each year. A report by Risk Based...

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Nisarg Naik

Oct 27, 20212 min read

Benefits of IT helpdesk support

We’ve all had that experience, where we are functioning on a project, creating experience, and feeling productive, and then it all involves

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Why does your organization need an IT helpdesk?

Nisarg Naik

Oct 21, 20212 min read

Why does your organization need an IT helpdesk?

An IT help desk is a department within a company that's answerable for responding to the technical queries of its users. Most major IT firms

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