Nisarg Naik
Planning a Big IT Project? Outsource Your Helpdesk Now
Businesses can experience some big transitions from time to time – and when they do, their IT departments often find themselves in the...
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Nisarg Naik
Jul 20, 20222 min read
Do Your Techs Need a Vacation? Outsourcing Can Make It Happen
Everybody needs a vacation now and then. No matter what you do for a living, no matter what time of year it is, the occasional rest can...
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Nisarg Naik
Jul 12, 20222 min read
As Inflation Rises, Curb Costs by Outsourcing Your Helpdesk
Inflation seems to be the word of the day. The U.S. is currently experiencing its worst struggle with inflation in four decades. Prices...
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Nisarg Naik
Jul 8, 20222 min read
More Hilarious Helpdesk Stories
Between summer heat waves and the sheer craziness of modern life, you may need a mental break from worry and frustration. So share a...
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Nisarg Naik
Jun 20, 20222 min read
Practical Benefits of Outsourcing Your IT Helpdesk
You may already understand that an outsourced helpdesk provider can help your IT department offer higher standards of customer...
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Nisarg Naik
Jun 15, 20222 min read
Level 0: DIY Problem-Solving Services and Strategies
Have you ever gotten the customer service or troubleshooting help you needed through a handy chat box, FAQ page, social media link, or...
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Nisarg Naik
Jun 7, 20222 min read
Pathways to Solutions: A Typical Help Ticket Journey
Do you sometimes feel as if your IT helpdesk processes lack any rhyme or reason? Small businesses that create their own help desk...
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Nisarg Naik
Jun 7, 20222 min read
Don’t Let These Hassles Sabotage Your Helpdesk Efficiency
Efficiency and productivity are magic words in any industry – and, of course, in the technical services that support those industries....
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Nisarg Naik
May 24, 20222 min read
Save Money With a “Shift-Left” Approach to Helpdesk Requests
If someone in your company has asked you for your opinion of adopting a shift-left IT helpdesk strategy, you may have no idea what...
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Nisarg Naik
May 18, 20222 min read
Common Low-Level IT Helpdesk Issues
An IT department must stand ready to tackle all kinds of challenges. Your team might need to replace failed hardware, fix a broken...
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Nisarg Naik
May 10, 20222 min read
What Happens When Your Helpdesk Accountability Stumbles?
Your in-house IT crew works hard and tries its best to resolve a wide range of help requests, from those minor, low-level issues that...
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Nisarg Naik
May 10, 20222 min read
The Value of Smart Help Ticket Escalation
Different kinds of IT helpdesk issues require different amounts of time, knowledge, and skill to resolve. If users can’t DIY the problem...
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Nisarg Naik
Apr 26, 20222 min read
Telltale Signs That Your IT Team Is Overstressed
No matter how dedicated and skilled your IT people are, stress can and will degrade worker performance, especially in jobs that require...
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Nisarg Naik
Apr 19, 20222 min read
3 Ways an Outsourced IT Helpdesk Maximizes Your Technology ROI
Few acronyms mean more to any money-making enterprise than those three magic letters ROI, or return on investment. Since technology...
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Nisarg Naik
Apr 11, 20222 min read
Potential Tax Advantages of Outsourcing Your IT Helpdesk
Tax time is always on everyone’s minds in April, of course. But as a business owner, you have to think about your organization’s taxes...
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Nisarg Naik
Apr 6, 20222 min read
April Fool’s Day Is Over, So Relax With These Humorous Helpdesk Stories
April Fools’ Day can be either a big laugh or a major pain, depending on whether the joke’s on you or on someone else. In the world of IT...
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Nisarg Naik
Mar 28, 20222 min read
Shaking the Bugs Out: How an Outsourced IT Helpdesk Can Help You Survive Your Software Launch
You did everything you could to ensure the smoothest possible launch of your latest software product or SaaS feature. You did all the...
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Nisarg Naik
Mar 23, 20222 min read
Work From Home and Outsourced IT Helpdesks: A Productive Combination
As the current COVID threat starts to recede, should you expect a return to “business as usual,” with employees returning to...
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Nisarg Naik
Mar 17, 20222 min read
Want to Ease Your IT Management Burden? Outsource Some of That Work
Remember when your successful enterprise started out as a little mom-and-pop kind of business? Your staff and profits might have been...
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Nisarg Naik
Mar 9, 20222 min read
Why Your International Enterprise Needs an Outsourced IT Helpdesk
These days, the world is your workplace, or at least it can be. Global communications and Internet connectivity have turned geographic...
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