Nisarg Naik
Adopt These New Year’s IT Helpdesk Resolutions
As 2023 approaches, you may want to prepare some New Year’s Resolutions to help you boost your health, relationships, or business...
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Nisarg Naik
Dec 31, 20222 min read
How an Outsourced Helpdesk Can Give Your Business a Merrier Christmas
Whether you celebrate Christmas, Hanukkah, Kwanzaa, Festivus, the Winter Solstice, or simply a welcome vacation, there’s no dodging...
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Nisarg Naik
Dec 31, 20222 min read
The Problem With Retaining Senior IT Workers and Shedding Lower-Level Ones
When times get tough, businesses tighten their belts – as you may have noticed from the recent large-scale tech layoffs by Amazon,...
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Nisarg Naik
Dec 31, 20222 min read
Smart Tips for Selecting a New Outsourced Helpdesk Service
The time has come. You’ve decided that your IT department desperately needs some outside aid from an outsourced IT helpdesk service...
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Nisarg Naik
Dec 2, 20222 min read
Don’t Fall for These Outsourced Helpdesk Myths
You may already know your IT department is falling behind. You can see the help tickets piling up, the end user complaints, the fatigue...
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Nisarg Naik
Nov 26, 20222 min read
Embrace these Helpdesk Tech Trends
If your IT department receives a steady stream of helpdesk tickets, you understand the importance of optimizing your tools and processes....
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Nisarg Naik
Nov 18, 20222 min read
Reasons to Feel Thankful for Your Outsourced Helpdesk
What does Thanksgiving mean to you? For many of us, the holiday conjures up visions of turkey dinners, football games, family reunions,...
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Nisarg Naik
Nov 9, 20222 min read
As Businesses Buy More Software, Is Your SaaS Helpdesk Ready?
Even in a recession, some industries continue to enjoy steady or even increased profits. If you sell software as a Service (SaaS), then...
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Nisarg Naik
Oct 24, 20222 min read
Halloween Is Spooky Enough Without These Helpdesk Horrors
Halloween can take many forms. Kids may view it as a time to dress up in fun costumes and team up with their friends in search of free...
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Nisarg Naik
Oct 18, 20222 min read
How IT Helpdesks Deal With Users’ Malware Threats
Few words can turn an IT tech’s hair prematurely gray faster than “malware.” Viruses, trojans, ransomware attacks, and other malicious...
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Nisarg Naik
Oct 11, 20222 min read
Avoid the Stress and Expense of Helpdesk Worker Overtime
How many hours do your IT technicians put in every day, week, or month? If you’re like most business owners or IT directors, the answer...
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Nisarg Naik
Oct 7, 20222 min read
How Secure Is Your In-House IT Helpdesk?
If you have an IT department that deals with common technical needs and tasks on a daily basis, you probably understand the critical...
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Nisarg Naik
Sep 26, 20222 min read
Do Your IT Technicians Suffer From the “Monday Morning Blues?”
The concept of “Blue Monday” has become such an ingrained part of our culture that it’s even found its way into popular songs. Countless...
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Nisarg Naik
Sep 26, 20222 min read
More Common Trouble Calls and Their Possible Solutions
In the past we’ve examined typical helpdesk trouble calls, from common low-level problems such as the Blue Screen of Death to the...
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Nisarg Naik
Sep 14, 20222 min read
How Outsourced IT Helpdesk Services Can Help You Grow Your Business
If you own a business, you probably have big dreams. Maybe you plan to spread out across the globe, or maybe you’d rather just build your...
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Nisarg Naik
Sep 14, 20222 min read
Save Office Space by Outsourcing Your IT Helpdesk
How much of your facility’s office space are you currently using? If your business follows the current trend, the answer to that question...
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Nisarg Naik
Sep 2, 20222 min read
First Call Resolution: What It Means and How to Achieve It
First, you need to define what qualifies as FCR in your IT department. For example, if you establish a 24-hour window for resolving a help t
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Nisarg Naik
Aug 27, 20222 min read
IT Helpdesk Team Burnout: A Genuine Threat to Businesses
When job-related stress becomes the rule instead of the exception, a state called burnout commonly results. Over the past couple of...
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Nisarg Naik
Aug 27, 20222 min read
The Impact of Good (and Bad) SaaS Tech Support
When your business revolves around Software as a Service (SaaS), you’ve got to convince users not only that your software will do what...
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Nisarg Naik
Aug 16, 20222 min read
A Little Employee Education Could Eliminate a Lot of Trouble Calls
From time to time, we enjoy posting examples of hilarious real-life trouble calls to IT helpdesk technicians
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